Field Engineer

The Field Engineer will be responsible to provide technical support for the company’s sales team and customers to insure customer satisfaction with the application of SRS audio enhancement and voice technologies.

Location: Orange County, CA USA

Status: Full Time

Reporting Relationship: Manager of Field Engineering

Core Responsibilities:

This position will:

• Provide technical support for each sales region(Americas, Asia Pacific, and EU)
• Develop training materials for SRS technologies/products
• Conduct technical training for internal sales/engineering teams and external clients and customers
• Assist the SRS sales team with technical presentations to clients and prospective customers
• Insure the implementation and utilization of the Engineering Best Practices
• Insures technical accuracy, content, and coordination of products engineered
• Resolve customer issues to insure 100% satisfaction
• Maintain records relating to field support and client interactions
• Collaborate with engineering teams on quality issues for continuous improvement
• Maintain high service and quality standards
• Maintain library of technical information and other related data pertaining SRS IP

Required Education/ Experience and Skills:

• BS or MS in EE or audio engineering or equivalent area.
• Industry experience in audio and knowledge in audio fields
• Must have strong hands on (functional) technical aptitude & experience
• Experience providing technical field support
• Strong communication and presentation skills
• Excellent interpersonal skills
• Expertise with customer support (internal & external)
• Passion for audio/music
• Quick learner
• Road warrior: Willingness to travel 40 to 50% (domestic and international)
• Ability to speak Chinese is a plus

Click Here to Apply

Please note: .pdf and MS Word attachments ONLY. Thank you. Absolutely no phone calls please.