Field Engineering / Customer Support Manager

Location: Orange County, California Status: Full-time, employee

Job category: Engineering Management

Responsibilities:
Field Engineer/Customer Support Manager will be responsible for supporting, managing and providing technical product support for the company’s engineering and sales support groups to insure customer satisfaction with the application of SRS IP.

Core Responsibilities :

This position will manage the company’s engineering and sales support group to provide:

• Technical support for each sales region(Americas, Asia Pacific, and EU)
• Development of training materials for products
• Conducting technical training for internal sales/engineering teams and external clients.
• Assist sales team with technical presentations to clients and prospective customers
• Manage all labor and equipment costs associated with projects
• Insure the implementation and utilization of the Engineering Best Practices
• Insures technical accuracy, content, and coordination of products engineered
• Resolve customer issues to insure 100% satisfaction
• Maintain records relating to field support and client interactions
• Collaborate with engineering teams on quality issues for continuous improvement
• Maintain high service and quality standards
• Train, mentor and develop technical support team of engineers and technicians
• Maintain library of technical information and other related data pertaining SRS IP

Required Education/ Experience and Skills:

• BS or MS in EE or audio engineering or equivalent area.
• 5+ years of industry experience in audio.
• Must have strong hands on (functional) technical aptitude & experience
• 5 years of experience providing technical field support
• 3+ years of people management experience
• Strong communication and presentation skills
• Excellent interpersonal skills
• Expertise with customer support (internal & external)
• Passion for audio/music
• Quick learner
• Road warrior: Willingness to travel 40 to 50% (domestic and international)
• Ability to speak Chinese, Korean, or Japanese is a plus

Apply at contact Human Resources

Please note: .pdf and MS Word attachments ONLY. Thank you. Absolutely no phone calls please.